Frequently Asked Questions
Everything you need to know about your Cole Haan experience, from shipping to our innovative craftsmanship.
What is the standard shipping timeframe for my order?
Standard ground shipping typically takes 3-5 business days. We also offer expedited and overnight shipping options for those who need their footwear and accessories sooner.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged merchandise within 30 days of the original purchase date. Items must be returned in their original packaging with all tags attached.
How do I care for my Cole Haan leather shoes?
To maintain the quality of your leather products, we recommend cleaning them with a soft, damp cloth and using our specific Cole Haan leather conditioners. Avoid direct heat and store them in a cool, dry place.
Do you offer international shipping?
Yes, Cole Haan ships to over 100 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also support digital payment options like PayPal, Apple Pay, and Affirm for monthly installments.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website's 'Order Status' page to monitor your delivery.